Frequently Asked Questions

Holiday Access Policies:

• Christmas Break: Limited access (24/7 security)
• Easter Break: Full access maintained
• Summer Break: Special arrangements required
• Reading Week: Normal access

Holiday Stay Requirements:

1. Submit holiday stay request 2 weeks in advance
2. Pay additional holiday accommodation fee
3. Register with security office
4. Follow holiday access procedures

Summer Accommodation: Available for summer school students and researchers

To apply for on-campus accommodation:

1. Login to your student portal
2. Navigate to 'Accommodation' section
3. Click 'Apply for Housing'
4. Fill out the accommodation application form
5. Upload required documents (ID proof, income certificate)
6. Pay the application fee
7. Submit your application

Application Period: Applications open 3 months before the academic year starts.

Wi-Fi Setup Process:

1. Connect to 'Student_Network' Wi-Fi
2. Open browser and go to captive portal
3. Enter your student ID and password
4. Accept terms and conditions
5. Register your device MAC address
6. Complete setup process

Wi-Fi Features:

• High-speed internet (up to 100 Mbps)
• 24/7 technical support
• Secure network with encryption
• Multiple device support (up to 5 devices)
• Gaming and streaming optimized

Troubleshooting: Contact IT support if connection issues persist

To extend your accommodation contract:

1. Submit extension request 30 days before current contract expires
2. Provide valid reasons for extension
3. Ensure good standing (no violations, payments up to date)
4. Pay extension fee (£75)
5. Sign new accommodation agreement

Extension Eligibility:

• Continuing students with good academic standing
• No outstanding accommodation violations
• All fees paid on time
• Available rooms in preferred accommodation

Extension Periods: Semester, academic year, or summer session

Off-Campus Resources:

• University housing office maintains approved landlord list
• Student accommodation websites and portals
• Local letting agencies with student experience
• Student housing Facebook groups
• University accommodation notice boards

Important Considerations:

• Check distance from campus and transport links
• Verify landlord credentials and property safety
• Read tenancy agreements carefully
• Check for hidden costs (bills, deposits)
• Visit property before signing contract

Support Services: Housing office provides free advice and contract review

To report maintenance issues:

1. Login to the accommodation portal
2. Go to 'Maintenance Requests' section
3. Select the type of issue (electrical, plumbing, heating, etc.)
4. Provide detailed description of the problem
5. Upload photos if applicable
6. Submit the request

Response Times:

• Emergency: Within 2 hours (electrical, plumbing, security)
• Urgent: Within 24 hours (heating, hot water)
• Regular: Within 3-5 working days (cosmetic repairs)

Emergency Contact: 24/7 maintenance hotline available

To request a room change or roommate swap:

1. Submit a formal request through the accommodation portal
2. Provide valid reasons for the change request
3. Include any supporting documentation
4. Pay the room change fee (£50)

Processing Time: 5-10 working days

Valid Reasons:

• Medical conditions requiring specific accommodations
• Compatibility issues with current roommate
• Academic requirements (quiet study environment)
• Accessibility needs

Cancellation Policies:

• Before Move-in: Full refund minus £100 processing fee
• Within 7 days of move-in: 75% refund
• Within 30 days of move-in: 50% refund
• After 30 days: No refund (except medical emergencies)

Cancellation Process:

1. Submit written cancellation request
2. Provide valid reason for cancellation
3. Return keys and access cards
4. Complete room inspection
5. Receive refund within 21 working days

Medical Emergency: Full refund with doctor's certificate

Deposit Requirements:

• Security Deposit: £500 (refundable)
• Damage Deposit: £200 (refundable)
• Application Fee: £100 (non-refundable)

Deposit Refund Process:

1. Complete final room inspection
2. Ensure room is clean and undamaged
3. Return all keys and access cards
4. Submit bank details for refund
5. Receive refund within 14 working days

Deductions: Damages, cleaning fees, or outstanding charges may be deducted from deposit.

Accommodation fees vary by room type:

• Shared Room: £2,500 per semester
• Single Room: £3,200 per semester
• En-suite Room: £3,800 per semester
• Studio Apartment: £4,500 per semester

Payment Schedule:

• 50% payment due 2 weeks before move-in
• Remaining 50% due within 30 days of move-in
• Late payment incurs 5% penalty fee

Key Accommodation Rules:

• No smoking in rooms or common areas
• Quiet hours: 10 PM to 8 AM
• No overnight guests without prior permission
• No pets allowed (except service animals)
• No cooking in bedrooms (use kitchen facilities)
• Keep common areas clean and tidy
• Report maintenance issues within 24 hours
• No unauthorized room modifications

Violation Consequences: Warning → Fine → Room suspension → Eviction

On-campus accommodation includes the following facilities:

• Furnished rooms with study desk and chair
• High-speed Wi-Fi internet access
• Shared kitchen facilities
• Laundry rooms with washing machines
• 24/7 security and CCTV monitoring
• Common room with TV and games
• Study rooms and quiet zones
• Bicycle storage facilities
• On-site maintenance support

Additional Services: Cleaning service available for extra fee.

Check-in Process:

1. Arrive at the accommodation office during office hours
2. Present your student ID and accommodation confirmation
3. Complete room inspection with staff member
4. Sign the accommodation agreement
5. Collect your room key and access card
6. Receive welcome pack with facility information

Check-out Process:

1. Submit check-out request 7 days in advance
2. Schedule final room inspection
3. Clean your room and remove all personal items
4. Return keys and access cards
5. Complete damage assessment
6. Receive deposit refund (if applicable)

Laundry Facilities:

• Washing machines in each accommodation block
• Dryers available in main laundry rooms
• Ironing boards and irons provided
• 24/7 access to laundry facilities
• Contactless payment system

Laundry Costs:

• Washing: £2.50 per load
• Drying: £1.50 per load
• Payment via student card or mobile app

Laundry Guidelines:

• Use appropriate detergent for machines
• Don't overload machines
• Remove clothes promptly after cycle
• Report machine issues to maintenance
• Keep laundry room clean and tidy

Security Features:

• 24/7 security personnel on-site
• CCTV cameras in common areas and entrances
• Electronic key card access to buildings
• Individual room locks
• Emergency call points throughout campus
• Well-lit pathways and parking areas
• Visitor registration system
• Fire alarm and sprinkler systems

Safety Procedures:

• Report suspicious activity immediately
• Don't let strangers into buildings
• Keep doors locked when not in room
• Use well-lit paths at night
• Register overnight guests