Frequently Asked Questions

Course-Specific Transcript Options:

• Yes, you can request transcripts for specific courses
• Available for both official and unofficial transcripts
• Useful for professional development or specific job requirements
• Same processing time as full transcripts

How to Request Course-Specific Transcript:

1. Login to student portal
2. Go to 'Academic Records' section
3. Select 'Request Transcript'
4. Choose 'Custom Selection' option
5. Select specific courses from your academic history
6. Choose delivery method and pay fee
7. Submit request

Fee: Same cost as full transcript (£15 digital, £25 physical)

Outstanding Fees Policy:

• Unofficial transcripts are always available regardless of fee status
• Official transcripts require all fees to be paid in full
• This includes tuition fees, accommodation fees, and library fines
• Transcript requests will be held until payment is received

To Resolve Outstanding Fees:

1. Check your student portal for outstanding balances
2. Contact the finance office for payment options
3. Set up payment plan if needed
4. Once paid, transcript request will be processed

Emergency Requests: Special consideration may be given for urgent job applications

Withdrawn Student Transcript Policy:

• Yes, you can request transcripts if you withdrew
• Transcript will show completed courses and grades
• Will indicate withdrawal status and date
• Available for both official and unofficial transcripts

Requirements for Withdrawn Students:

• All outstanding fees must be paid
• Library books and equipment returned
• Valid photo ID for identity verification
• May require additional verification steps

Transcript Contents: Shows all completed coursework and final GPA

Multiple Transcript Copies:

• Yes, you can request multiple copies
• Each copy is treated as a separate request
• Same processing time applies to all copies
• Each copy requires separate payment

Bulk Order Discount:

• 5+ copies: 10% discount
• 10+ copies: 20% discount
• Contact academic records office for bulk orders

Common Reasons for Multiple Copies:

• Applying to multiple graduate schools
• Job applications requiring official transcripts
• Professional licensing requirements
• Personal records and backup copies

Processing: All copies processed simultaneously

Translation Services:

• University provides translation services for official transcripts
• Available in major languages (Spanish, French, German, Chinese, Arabic)
• Translation is done by certified translators
• Both original and translated versions are provided

Translation Process:

1. Request official transcript first
2. Add translation service to your order
3. Specify target language
4. Pay additional translation fee (£30)
5. Allow 5-7 additional working days

Accepted Languages: Check with your destination institution for accepted languages

For Completed Programs:

• Transcripts are available for all completed programs
• No time limit on requesting transcripts
• Same process as current student requests
• May require additional identity verification

Request Process for Alumni:

1. Login to alumni portal or contact academic records
2. Provide student ID or graduation information
3. Verify identity with photo ID
4. Select transcript type and delivery method
5. Pay applicable fees
6. Submit request

Processing Time: Same as current students (2-7 working days)

To request an official academic transcript:

1. Login to your student portal
2. Navigate to 'Academic Records' section
3. Click 'Request Official Transcript'
4. Select the required semesters/courses
5. Choose delivery method (digital or physical)
6. Pay the transcript fee (£15 for digital, £25 for physical)
7. Submit your request

Processing Times:

• Digital transcript: 2-3 working days
• Physical transcript: 5-7 working days
• International shipping: Additional 7-14 days

To track your transcript request status:

1. Login to your student portal
2. Go to 'Academic Records' section
3. Click 'Transcript Request History'
4. View status of all your requests
5. Click on specific request for detailed information

Status Indicators:

• Pending: Request submitted, awaiting processing
• Processing: Transcript being prepared
• Shipped: Transcript sent to delivery address
• Delivered: Transcript received by destination
• Cancelled: Request cancelled or payment failed

Email Notifications: You'll receive updates at each stage

Transcript Authentication Features:

• University watermark and security paper
• Registrar's signature and official seal
• Unique serial number for each transcript
• QR code for digital verification
• Holographic security features

Verification Methods:

• Digital Verification: Scan QR code or visit verification portal
• Phone Verification: Call academic records office
• Email Verification: Send transcript copy to verification email
• Third-Party Verification: Use services like National Student Clearinghouse

Verification Portal: Available 24/7 for instant verification

Processing and Delivery Times:

• Digital Transcript: 2-3 working days
• Physical Transcript (UK): 5-7 working days
• International Shipping: 7-14 additional days
• Express Delivery: 1-2 working days (additional £10 fee)

Factors Affecting Delivery:

• Current academic term (peak periods may take longer)
• Number of transcripts requested
• Delivery destination
• Payment processing time
• University holidays and closures

Tracking: You'll receive email updates on your transcript status

Transcript Fees:

• Digital Transcript: £15
• Physical Transcript (UK): £25
• International Shipping: £35
• Express Delivery: £10 additional
• Translation Service: £30 additional

Payment Methods:

• Online payment through student portal
• Credit/debit card
• Bank transfer
• Student account credit (if available)

Bulk Order Discounts:

• 5+ copies: 10% discount
• 10+ copies: 20% discount

Refund Policy: Full refund if request cannot be fulfilled

Transcript Contents:

• Student's full name and student ID number
• Program of study and degree awarded
• Date of graduation or current enrollment status
• Complete list of courses taken
• Grades received for each course
• Credit hours earned
• Grade point average (GPA)
• Academic honors and awards
• Transfer credits (if applicable)
• University seal and registrar's signature

Additional Information:

• Course codes and titles
• Semester/year taken
• Pass/fail designations
• Withdrawal notations
• Academic standing

Academic Transcript:

• Detailed record of all academic work
• Shows individual courses, grades, and GPA
• Required for graduate school and job applications
• Can be requested multiple times
• Shows academic progress over time
• Includes transfer credits and academic standing

Diploma:

• Official certificate of degree completion
• Shows degree awarded and graduation date
• Primarily ceremonial document
• Usually provided once at graduation
• Does not show individual course details
• Replacement requires special process

When to Use Each: Use transcript for applications, diploma for display

Official Transcript:

• Sealed and stamped by the university
• Contains university watermark and security features
• Required for job applications, graduate school, and professional licensing
• Cannot be opened by the student
• Must be sent directly to requesting institution
• Cost: £15-25 depending on delivery method

Unofficial Transcript:

• Available for free download from student portal
• Can be opened and viewed by the student
• Suitable for personal reference and planning
• Not accepted by most institutions for official purposes
• Available immediately after grades are posted

If Transcript is Lost:

1. Contact the academic records office immediately
2. Provide your student ID and request details
3. Check if tracking shows delivery confirmation
4. Request replacement transcript (free of charge)
5. Consider express delivery for replacement

Prevention Measures:

• Use secure delivery address
• Provide accurate contact information
• Track your transcript delivery
• Consider digital delivery for faster receipt

Replacement Policy: Free replacement within 30 days of original request